FAQ

With more than five decades of research and development, 3M has built a reputation as one of the most trusted names in window film technology. Every product in the 3M lineup is engineered to deliver measurable performance in heat control, UV blocking, glare reduction, and privacy — backed by a brand that professionals and consumers rely on worldwide.

Pricing depends on a few key factors: the size of your vehicle or building, the film series you choose, and the scope of the installation. Because every project is different, we recommend reaching out to our team via WhatsApp for a personalized quote.

Most automotive installations are completed within 2 to 4 hours. For buildings and commercial spaces, timeframes vary based on total glass coverage. Our team will provide a clear schedule estimate before any work begins.

The Ceramic IR Series uses nano-ceramic particles that absorb and reject solar infrared energy at a high level. This allows the film to block a significant portion of heat-producing infrared rays while maintaining excellent optical clarity. It is also signal-friendly, making it safe to use alongside GPS, mobile devices, and 5G networks.

TSER (Total Solar Energy Rejection) measures how much total solar energy is blocked by the filmed glass. VLT (Visible Light Transmitted) refers to how much visible light passes through, with higher values indicating a lighter tint. UV Rejection shows the percentage of ultraviolet rays blocked, which directly affects fading of interiors. IRR (Infrared Rejection) and IRER (Infrared Energy Rejection) both measure heat-producing infrared energy blocked across different wavelength ranges. Glare Reduction indicates how much the film reduces incoming visible light intensity.

No film can completely prevent fading, but 3M Window Films are designed to address the main contributing factors. Ultraviolet radiation, visible light, and heat each play a significant role in causing interiors to fade over time. By reducing exposure to all three, 3M films can meaningfully extend the life and appearance of your vehicle or building interior.

Certain 3M film series carry the Skin Cancer Foundation Seal of Recommendation, which is awarded to products that meet rigorous standards for blocking UVA and UVB radiation. This seal is reviewed by dermatology experts and has been a trusted consumer reference for decades, signaling that the product provides a meaningful level of protection against harmful UV exposure.

Every installation carried out by Luminer comes with an official 3M e-warranty valid for up to 5 years. This warranty covers defects including film lifting, discoloration, and surface deterioration under normal use conditions. Because Luminer is a certified 3M authorized dealer, the warranty is issued directly by 3M Indonesia.

Start by contacting Luminer directly. As your authorized installer, we will assess the issue and coordinate with 3M Indonesia on your behalf. You can reach us at (021) 29119204, Monday to Saturday from 9.00AM to 5.00PM. Please keep your e-warranty document and original invoice as these are required to process any claim.

The warranty does not apply if the film has been mishandled, improperly maintained, or installed by a non-authorized party. To keep your coverage valid, always follow the care guidelines provided after installation and avoid DIY modifications to the film.

For the first few days after installation, avoid rolling down your windows to allow the film to cure properly. When cleaning, use a soft microfiber cloth with a mild, non-abrasive cleaner. Stay away from products that contain ammonia, as these can break down the film over time and affect its appearance and performance.

Yes. Luminer is certified directly by PT 3M Indonesia as an authorized dealer and installer. This means every product we use is sourced from the official 3M supply chain, and every installation qualifies for the full 3M warranty program.

You can reach the Luminer team directly via WhatsApp for the fastest response. Alternatively, 3M Indonesia can be contacted at +62 21 29974000, Monday to Friday from 8.00AM to 5.00PM WIB.